Zakaz — delivery products for all Ukraine

Product
Zakaz
Category
Grocery
Role
Product
Year
2021
A platform for ordering products (and not only) online from major market chains in Ukraine with home delivery. We worked on the back office for this project.
Problem
Our goal was to reduce onboarding time to the back office for new employees and simplify the work of existing employees. ALT to figure out the operational processes, think through the logic, and ideally give a prototype or concept covered with tests of how it could work.
Solution
Improved interface. Namely: the layout of blocks by topics and purposes, roles, and the removal of unused elements.
The process of working on the project
Customer Briefing
Before the interview, the client sent us materials to get acquainted with the service and a quite clear task that we needed to perform. So the questions were mostly about flow, tasks, and user interaction with the interface.
Made a plan of action
made a list of what needs to be or should be done;
discussed what we would do together, what we would do separately;
timed out.
OOP
This stage was the most difficult. Because it was necessary to move to another level of understanding of reality 🙂 But thanks to the understanding of entities and their functions, it became easier to work on the project.
But, thanks to the understanding of entities and their functions, it became easier to work on the project. We understood what objects there are to interact with, we documented the logic of the processes.
What we consider entities, what properties they work with, who has access to what methods. Roughly speaking - who can do what in general (divided into roles).
Parallel to this stage, a transcription of the interview with the client was made.
Process diagram
The goal of this stage was to lay out all the stages of working on the product.
We divided the process of working on the product into five stages (the beginning of work, adding the category, information, photos and delivery to the storefront) and created a scheme for each role, which was present in the process of working on the product. As a result, we came up with a voluminous scheme, which we edited several times and tried to simplify.
Who does what in terms of physical processes, at what stage, in what sequence, what are the corner cases and whether we will process them or think it is a mistake and wrap up the process.
What did it get us? When you're redoing complicated logic, you need to see each step, not just present it. It's easier to see unnecessary steps or a point where you can simplify the interaction between roles, and perhaps somewhere it is absolutely unnecessary and the system can do it. And that's how it came out. As a result, we removed pieces of the interface that were not used and/or duplicated. Why weren't we afraid to? Because the project has existed for a very long time and was developed "on the fly".
Design
We thought long and hard about the structure of the main pages. Almost everything can be useful for any role (almost everyone has the same access) and the client asked not to hide the functionality (because people use almost everything). This is why we had to break something down into blocks and/or sections, providing some sort of argument.
We sketched out the options for layouts in block form and realized that none of the proposed ones fit.
In the end, the solution became:
assemble the blocks by theme and purpose
separate the interface by stages of adding a new product and by roles.
remove elements that are no longer in use.
Interface in gifs
What tabs have appeared
How to add a new product
Add attributes to aproduct
Uploading and Editing photos
Editing history of the product card
Operational testing
To test the performance of our prototype, we made a prototype in Axure, wrote a script, and ran 4 cycles of operational testing.
Lessons learned:
assemble the blocks by theme and purpose;
separate the interface by stages of adding a new product and by roles;
remove elements that are no longer in use.
Credits
Iryna Stryhunova
Oleksii Kovalov
Alina Ivanova
Anastasia Tychynska
Alina Sarbieieva